Miracle on the Han River – Post-Korea thoughts

Walking around Seoul in 2013, it is hard to believe that in just 1953, South Korea’s per capita GDP was on par with that of Indonesia and Egypt, when today it is closer to that of Portugal.  Korea’s economic growth, referred to as “the Miracle on the Han River,” has been an export-driven process, which has transformed the economy from nearly zero to a trillion dollars.  Korea’s economic success has brought with it: technological innovation, advancement in education, modernization, and incredible improvements in standards of living.

Credit: Wikipedia
Credit: Wikipedia

We had the opportunity to meet with some of the leading companies in the global marketplace such as Samsung, Hyundai Motors, Hyundai Heavy Industries, Lotte Group, SM Entertainment, and CJ Foods – it is impossible not to be impressed by South Korea, which is compounded in the context of just how much the country has developed in the past 60 years.

Hyundai Motors showroom
Hyundai Motors showroom
Visiting the Samsung D'light showroom
Visiting the Samsung D’light showroom
Testing out the virtual technology at Samsung
Testing out the virtual technology at Samsung

For many of us, this was the first of untold future Korean business interactions.  From working at Korea’s multinational conglomerates (Samsung hires many CBS graduates) to investing in Korea to partnering with CBS classmates who call Korea home, my prediction is that  “The Miracle on the Han River” will have significant global business implications for many of us going forward.

Tofu BBQ
Tofu BBQ (Photo credit: Kelly Fallon)

Graciously, a few classmates and fellow travelers have shared some highlights in their own words:

Jjimjilbang (Korean bathhouse) in Busan

“After a long day at Hyundai, we had the opportunity to finally relax at a luxurious  Korean spa. The jjimjilbang (as bathhouses are called in Korea)  is an essential part of Korean daily life. I was shocked by how many people were at the spa at 11pm on a Wednesday. After changing into out spa uniforms, the group enjoyed using the eighteen different saunas and numerous hot and cold springs. My favorite was the led sauna which had pulsating neon lights and sounds. This might not sound like a relaxing atmosphere but it certainly was.”

– Daniella Gold Zimmerman, CBS ‘14

CBS students in one of the many saunas
CBS students in one of the many saunas (Photo credit: JoonHong Kim)
Korean bathhouse
Korean bathhouse (Photo credit: Joon Hong Kim)

K Pop at SM Entertainment

“During our visit to SM Entertainment, we heard from [one of the business executives] about the business side of the K-pop phenomenon – as he told us, it’s much more than Gangnam Style. We learned about the process of recruiting and training artists, and about the different audiences each group targets. It was a fascinating look into a cultural movement many of us knew little about before our trip, and I think most of us came away with an increased appreciation for K-pop, and more than a few catchy tunes stuck in our heads.”

–    Alix Cody, CBS ‘13

Enjoying K Pop &  Karaoke in Seoul
Enjoying K Pop & Karaoke in Seoul

 

Key takeaways from David (Zhibo) Liu

  • “Family business succession is always a tough issue: Hyundai, founded by Mr. Chung Ju Yung, was ever the largest conglomerate in South Korea, but was split into a few groups due to the “War of the Prince”. Though Hyundai Motors and Hyundai Heavy Industries are still one of the largest players in their respective business worldwide, it still implies that the succession of family business is really a tough job
  • $80K wage for the line workers at Hyundai Motors – the highest payment among automakers worldwide: such high compensation level is even rare in the US, where the auto workers can normally earn $40-60K per year. High labor cost is not a bad thing because it also guarantees high quality
  • Again, low labor cost of competitors is not necessarily a competitive advantage, a viewpoint double confirmed by Hyundai Heavy Industries (HHI): when asked about the competition from Chinese shipbuilders, who have lower labor cost, the representative from HHI believed that low labor cost can only lead to low end products, though they also know that the competitors may catch up some day. Therefore, what they need to do include (1) try to prolong the catch-up period (at least 5 years based on today’s situation) (2) improve mid and high end products and strengthen the customer relationship (3) further diversify the business portfolio
  • The persistent focus on R&D makes Samsung exceptional: there’re now 60,000+ staff in R&D, over 25% of total staff in Samsung Group, and the R&D expense is 5.5-6.0% of total sales; both figures are quite high, contributes to its $188 Bn sales in 2012, and form a solid foundation to achieve its target of $400 Bn in sales in 2020″

– David (Zhibo) Liu, CBS ‘14

Catching up with Dean Hubbard in Seoul
Catching up with Dean Hubbard in Seoul

Personal Reflections on visiting the DMZ/JSA (Demilitarized Zone & Joint Security Area)

– Yael Silverstein

Bridge of No Return, DMZ
Bridge of No Return, DMZ
Looking onto the North Korea side of the Line of Demarcation, Joint Security Area
Looking onto the North Korea side of the Line of Demarcation, Joint Security Area

Lastly, we would like to once again thank the organizers for all of their hard work on this flawless trip, and the Chazen Institute and Chairman Dong Bin-Shin for the opportunity to spend our Spring Break learning about South Korea.  You have our most sincere gratitude.  Gamsa hamnida!

Vendor at the Jagalchi Fish Market, Busan
Vendor at the Jagalchi Fish Market, Busan

Yael Silverstein, CBS ‘13

Writing from NYC

Eating Live Octopus in Busan, Korea

For many of us, half of the fun of learning about a new culture is trying new foods.  For example, for this trip was their first time using chopsticks as an eating utensil.

As another example…for weeks we’ve been told that a mandatory part of our trip would be eatinglive octopusSannakji, in Busan – a delicacy.

And while not all of us were so brave, Pablo deciding to give it a try…

Gangnam Style – First Few Days in Seoul

Today, at the halfway point of our trip, it is astonishing to think that we have only been in Korea for three days, given the amount we have seen and done, thanks to our classmates who have organized this incredible experience.

Our Korean food adventured deserves its own separate write-up, so for now, we will focus on the tourist highlights and company visits.

  • Nanta a non-verbal performance and the longest running show in Korea, which is best described as a cooking-themed version of Broadway’s “Stomp”
  • Gyeongbokgung Palace Tour
  • Shopping in Dongdaemoon
  • Korea War Memorial Museum

 

Chazen CBS at the Palace
Chazen CBS at the Palace
Inside the Palace
Inside the Palace

 

In front of the tanks at the Korean War Memorial Museum
In front of the tanks at the Korean War Memorial Museum

Yonsei University 

Our visit to Yonsei University began with a presentation from Dr. Hahn, Columbia Business School PhD (‘81), about the transformation of the Korean political and economic environment during the past 60 years.  Learning about the growth the country has undergone during a relatively short timeframe was astonishing.  We then had an exchange with Yonsei MBA students and went on a guided campus tour where we got to “experience” the high-tech Samsung Library.  We were blown away by the flat screens scattered throughout the first floor that served as large touch-screens allowing students to do everything from using an interactive campus map to reading the news from nearly 100 countries in any language imaginable.  The whole group was struck by the beauty and energy of the bustling campus; based on our initial impression of Yonsei, it is easy to see the appeal of attending this prestigious and thriving university.

-Liz Millman, CBS ‘14

 

At Yonsei University
At Yonsei University
Showing us how to digitally reserve a seat at the Samsung Library at Yonsei University
Showing us how to digitally reserve a seat at the Samsung Library at Yonsei University

Severance Hospital

We were graciously received by Severance Hospital, the flagship branch of the Yonsei University Health System, Korea’s first modern medical institution founded in 1885 by American medical missionary Dr Horace Allen.  The medical faculty gave us a presentation on Yonsei’s work in robotic surgery, which at a cumulative caseload of 8,000 surgeries, is one of the world’s most experienced centers of robotic surgery.  Yonsei has made impressive breakthroughs in expanding use of robotic surgery beyond urology and gynecology into general surgery (GS), where it has performed by far the most procedures in the world in part due to the FDA having not yet approved robotic surgery for GS in the USA.  We toured Severance, built in 2005 and designed by American architects Ellerbe Becket, which resembled more of an airport terminal than a hospital with ubiquitous kiosks resembling ATMs for patients checking in.  Severance is 100% paperless with exclusive use of electronic medical records (EMR) and has over 1,200 beds.  Nearly all of us were left wishing we had such an efficient, comfortable, and modern hospital back home in New York.

-Paul Brandenburg, CBS ‘13

 

Lotte Co., Ltd.

See here

At Lotte Home Shopping Network
At Lotte Home Shopping Network
Tough decisions at Lotte Confectionary Factory
Tough decisions at Lotte Confectionary Factory

Front Page of the Korean News!

One of our most highly anticipated company visits, today we spent the day at Lotte Co. LTD, specifically visiting the Lotte Home Shopping Network HQ, the Lotte Confectionary factory, and one of many Lotte hypermarkets.   We had the honor of being hosted by Chairman Dong-Bin Shin, Chairman of Lotte and CBS alumnus, class of 1981.

Chazen Korea student organizers with Mr. Shin
Chazen Korea student organizers with Mr. Shin

Mr. Shin joined us for tours of 2 (out of 60+) Lotte business units, which culminated with a presentation on the current state of the conglomerate from the Chairman and Q&A.

CBS Students taste Ice Cream at the Lotte Confectionary Factory
CBS Students taste Ice Cream at the Lotte Confectionary Factory

Our visit made the digital front page of the news, which can be found here.

Photo Credit:  Yonhap News
Photo Credit: Yonhap News

The Chazen Korea participants would like to express gratitude to Mr. Shin for generously hosting us in Korea this week and at Lotte Co. today.

Yael Silverstein, CBS ’13

Seoul, Korea

Countdown until Chazen Korea

Annyeonghaseyo (Hello)!

On Sunday the 17th of March, 30+ Columbia Business School students will arrive in Seoul, South Korean for a weeklong experience of Korean business and culture.  Organized and led  by 4 of our Korean classmates, we will visit with companies such as Samsung and Hyundai, meet with the Chairman of the Lotte Group (CBS ’81), enjoy Korean BBQ and Karaoke, stop in at SM Entertainment – home of many K-Pop sensations, and visit the Joint Security Area (JSA) and Demilitarized Zone (DMZ) at the border with neighboring North Korea.  We will spend most of our time in the capital city of Seoul, with an overnight visit to Ulsan and Busan in the south.

Much of the above includes familiar brands/experiences to those living in New York:  Samsung devices, Hyundai cars, karaoke, etc.  It will be interesting to see where the familiarities end and blend into new and foreign experiences.  For many of us who have been traveling this week prior to the Chazen trip, I know we will be excited to have our local classmates to help translate both language and culture.

Until next week,

Yael Silverstein, CBS ‘13

From Hong Kong

Tunisia Final Thoughts

Writing from New York, one week after returning from Tunisia, we have had some time to reflect on our whirlwind experience of meeting some of the country’s top business and political leadership.

Tunisia is a country in transition.  It is a country whose constituents were never allowed to have an opinion until January 2011 and who are now asking questions of national and individual identity:  What does it mean to be Tunisian?  What does it mean to be the spark that ignited the Arab Spring?  How do we fit into the broader context of North Africa?  Of the Arab world?  Of the area south of Southern Europe?  What has democracy changed?  What changes must we still demand?

The world watches Tunisia, awaiting these answers with proverbial baited breath.  These answers will determine how the world “does business in North Africa,” how North Africa interacts with the West, and how this next potential market will emerge.

We had an unparalleled opportunity to visit Tunisia at this moment in time and to bear witness to a country and a region as it forges its future.

CBS outside the Presidential Palace
CBS outside the Presidential Palace

Here are a few final thoughts from the CBSers:

“Going to Tunisia was one of the most interesting academic and cultural experiences I’ve ever had.  We had opportunities to meet with leaders in business and politics, but also interact with locals.  My favorite company visit was to COFAT, maker of electric wires for the automobile industry.  The conversation with the CEO was really enlightening, but the real highlight was taking a tour of their facilities and viewing the all-female assembly lines.  I loved walking around and making small connections with the women.  This trip far surpassed my expectations and I definitely plan on visiting again!” –Shardee Cesar ‘13

“In listening to the CEO of Tunisiana, a telecommunications company, I was very surprised to learn that the media company was leading mobile banking – in the US it has been the banks. Customers are using devices to send money or transfer calling credit between accounts. I can definitely see the opportunities for mobile banking in the future in Tunisia.” –Tara Kurian ‘13

“Our group project focused on creating a solution for mobile banking in Tunisia that will drive adoption of mobile solution for a largely unbanked population.  While in Tunis, we had the opportunity to meet with Mobiflouss, a start-up inside Tunisiana dedicated to creating a mobile payment solution.  Prior to the meeting, we knew that a black market of mobile payment existed but were surprised to learn how pervasive the use of airtime (P2P tranfers of airtime as payment) were for the Tunisian mobile consumer.  Following our experience on the ground, we are developing a business plan which will try to improve on current mobile solutions and create an ecosystem to drive higher adoption of both Mobiflouss and mobile payments on other carriers.” –Randall Rainosek ’13

We want to express our tremendous gratitude to: Professor Jedidi for organizing the class and for showing us his home country, Jennifer Tromba and the entire Chazen staff for making the logistics possible, and to all of the companies and individuals with whom we had the opportunity to meet.  It was truly a trip to remember.

Many thanks,

Yael Silverstein ’13 (follow my travels at http://abroadabroadtravel.com)

Hello Mr. (Tunisian) President!

“North Africa’s most relaxed and hospitable country just might turn out to be its most interesting,” describes the Lonely Planet’s Tunisia guidebook.

That depiction rings true for many of us, having pieced together a mosaic of understanding of today’s Tunisia through a host of visits with Tunisian professionals and companies the past few days .

Here are some of the highlights in my classmates’ words:

On Meeting Tunisian President Moncef Marzouki:

“Perhaps the highlight of the trip was our visit to the presidential palace. There, we had the honor of meeting the president. We were warmly greeted with water and lemonade by his staff and he candidly answered our questions about his views/ plans for the country. We were struck by how honest he was about the challenges facing his country and the difficulties they face. Afterward, we were interviewed by TV, radio and print media as we posed for pictures. Many of the Tunisian staff assisting with the trip took the opportunities to get their own pictures as well.”  -Andrew Weber, ‘13

(See us in the Tunisian News here, here, and here [French])

Front Page of the Tunisian News!
Front Page of the Tunisian News!
Q&A with President Moncef Marzouki
Q&A with President Moncef Marzouki
"Doing Business in Tunisia" Global Immersion Class with  President Marzouki
“Doing Business in Tunisia” Global Immersion Class with President Marzouki

On having lunch with the Chairman of Poulina Group Holding:

“Today’s lunch meeting with Poulina provided a unique opportunity to learn about a successful Tunisian holding group with a well diversified offering of companies. The meeting with the Chairman was not only informative on its businesses and the economic climate within the region, but also gave us the opportunity to eat produce and meats sold by the company. Overall, I was extremely impressed with today’s visit and will be keeping my eye out for Poulina brands throughout the duration of our trip.” -Evan Tyner ‘13

On our visit to Enda Inter-Arabe Microfinance:

“The group was honored to go to Enda on Wednesday night to meet with the founders, employees and three inspiring women who have received aid from the NGO. The highlight was hearing how the three women’s lives were impacted through the loans, and their optimism to continue striving for a better life by setting higher goals. All aspects of the visit demonstrated the founders’ belief in empowering people. Specifically, employees gave presentations to inform and practice their English and the reception was catered by another women who is a micro loan recipient. It was amazing to see the gratitude and happiness radiating from the room.” -Krupa Tailor, ‘13

CBSers with the founders, staff, and 3 clients of Enda Inter-Arabe microfinance
CBSers with the founders, staff, and 3 clients of Enda Inter-Arabe microfinance

On meeting with the Regional Director of the African Development Bank:

“The meeting was able to highlight a number of factors that can propel business in North Africa:

1) The region is the least integrated of all regional blocs in the world; better collaboration can lead to North Africans getting better negotiated trade agreements with the rest of the world.

2) Collaboration can be achieved by taking advantage of the cultural and historical similarities between Libyans, Algerians and Tunisians to open up each other’s borders to provide products and services that will benefit the region.

3) The region could reduce unemployment by moving skilled-but-jobless people between the countries’ borders to where they are needed most, and by leveraging their natural resources available by moving up the value chain.” – Nkazimulo  Sokhulu, ‘13

The temporary HQ of the African Development Bank
The temporary HQ of the African Development Bank

On the COFAT Factory Tour:

“We had the opportunity to visit COFAT, a company of the Elloumi Group and to speak to the CEO Faouzi Elloumi. For me, it was one of the more interesting company visits given the multi-national nature of the business and the plant tour we were given after the presentation. Understanding COFAT’s core wire and distribution business and then seeing the fabrication of these products in a plant were a fantastic way to start our early morning. (Professor Singh would have been proud!)” –Stephanie Cheng, ‘13

Professor Jedidi and students at the COFAT factory
Professor Jedidi and students at the COFAT factory
Automotive Parts at the COFAT factory
Automotive Parts at the COFAT factory

Until next time,

Yael Silverstein ’13

First few days in Tunisia: Ancient Carthage, Resort Towns, Foreign Investment & Media

Salam and Bonjour from Tunis!  We arrived in Tunisia yesterday, with the 22 CBS students flying in from destinations near and far from prior winter break travels.  For those of us who arrived earlier in the day, Chazen organized a tour to the visit the ruins of Ancient Carthage, just a few miles north of the modern city of Tunis.

The Empire of Carthage, founded as a Phoenician city-State in 814 BC, was significant both politically and as a trade hub amongst the ancient empires.  It is notorious for warring with the Greeks and the Roman Republic, which culminated with the Punic wars, which were led by Hannibal, immortalized by Vergil’s Aeneid, and ultimately ended with the destruction of Carthage.

Carthage, Atlas Mountains, Mediterranean
Carthage, Atlas Mountains, Mediterranean
Corinthian Column
Corinthian Column
Remains of Carthage with Latin Inscriptions
Remains of Carthage with Latin Inscriptions
CBS at Carthage
CBS at Carthage

Following the tour of Ancient Carthage, we traveled to the summer vacation town of Sidi Bou Said, a 12 miles outside the city, for a welcome dinner.  The town is known for uniform white buildings punctuated by azure doors and windows.  Tunisia’s Minister of Foreign Affairs, currently embroiled in a nationwide scandal, was a fellow diner at the seaside Dar Zarrouk restaurant.

Blue door in Sidi Bou Said
Blue door in Sidi Bou Said

Yesterday marked the 2nd anniversary of the Revolution.  The country decided a few weeks ago to officially recognize January 14th as a holiday, and as such, most businesses closed in recognition.  In order to avoid the demonstrations in the streets, populated by Tunisians off from work, our group enjoyed the morning meandering through Hammamet, a, popular resort town outside Tunis, whose population quadruples in the summer months.  We explored the town’s medina (old city), browsing the souq (marketplace) for Tunisian handicrafts, and stopped for some mint tea, a traditional beverage, ubiquitous throughout the region, at a salon de the (café).

Salon de The
Salon de The
Hammamet
Hammamet
Coastline in Hammamet
Coastline in Hammamet
Mediterranean in Hammamet
Mediterranean in Hammamet
The CBS Group
The CBS Group

In the afternoon, the Mediterranean School of Business hosted us to meet with several individuals about the current state of Tunisia and foreign investment.  We met with Cyril Grislain Karray, former Managing Director at McKinsey and current political activist in Tunisia (interview about his new book & his 2011 TEDx speech in French); Dr. Salah Hannchi CBS ’80, former Tunisian Ambassador to Australia and Japan;  Neziha Berzouga, Offshoring Promotion Department Head at the Foreign Investment Promotion Agency; and Elias Bouricha the Tunisian country director for Predictix, an Atlanta-based software company.  Our discussions started with high-level overviews of the foreign investment climate and surplus of highly educated human capital in Tunisia and culminated with Elias presenting the specific case study of his experience as a country director for the domestic offices of an American company.

At the Mediterranean School of Business
At the Mediterranean School of Business

On Tuesday, we began the day with a Media Panel which included Kamel Labidi Head of the National Independent Authority for Information and Communication (current English recommendations report); Chawki Chahed a Communications Officer with the African Development Bank; Zied Mhirsi, founder of the first English newspaper: Tunisia Live; Hasse Zargouni, the Founder and CEO of Sigma Conseil, a media marketing research firm, and Moncef Dhambri, a university professor, newspaper editor and freelance journalist.  The panel touched upon the topics of Tunisia’s history of media censorship, current freedom of press and anti-censorship efforts, and media advertising and investment.

To sum up the historical (and arguably current) history of the country’s censorship, one of the panelists told us the following famous Tunisian joke:  A newspaper decided to interview Americans (developed country), Ethiopians (less developed country) and Tunisians (somewhere in the middle) about their opinions on the shortage of meat.  When the journalist asked the Americans about their opinions on the shortage of meat, the Americans responded “shortage…what do you mean ‘shortage’?” When the journalist asked the Ethiopians about their opinions on the shortage of meat, the Ethiopians responded “meat…what do you mean ‘meat’?” And when the journalist asked the Tunisians about their opinions on the shortage of meat, the Tunisians responded “opinions…what do you mean’opinions’?”

Until the next (freedom of press protected) post,

Yael Silverstein ‘13

Tunisia on the Eve of the Revolution’s 2nd Anniversary

On Sunday, 21 Columbia Business School students will arrive in the Mediterranean coastal city of Tunis, the capital of the Republic of Tunisia, trading in the NYC winter chill of the NYC the balmy 60-degree weather of the gulf city.  Our trip is part of a course called “Doing Business in North Africa,” which is a Chazen Institute Global Immersion Program.  Approximately the size of the state of Georgia, Tunisia is the smallest country in North Africa – a swath of land wedged between Algeria and Libya, just 140 miles south of Italy, separated by the sea.  Bordered by the Atlas Mountains in the north and the Sahara desert in the south, Tunisia has been the linchpin of empires: the Phoenicians (Carthage), Romans, Byzantines, Arabs, Ottomans, and the French, from whom Tunisia obtained independence in 1956.

Tunisia Map Picture

Despite its modest population of 11 million people (2 million of which are in the capital), the 2010-2011 uprisings in Tunisia are credited as the spark that ignited the widespread Arab Spring and ousted the authoritarian government of President Ben Ali domestically.  We will be in Tunis on January 14, 2013, which marks the 2nd anniversary of the Revolution and highlights the junction at which the country sits two years after exiling Ben Ali.

“Tunisia today is at a crossroads,” said Tunisian President Moncef Marzouki on November 30th.  And with the new constitution still unwritten, postponed elections, a resurgence of riots, and simmering economic discontent due to rising unemployment numbers, the world certainly is waiting and watching to see in which direction the country will go. (Read more in the Dec. 1, 2012 New York Times article “Economic Frustration Simmers Again in Tunisia“)

As MBAs learning about emerging markets, our visit to Tunisia will be well timed. The World Bank recently approved a $500M loan for economic reform and job creation, which comes after a major investment from Qatar as well as EU and US aid.  However, foreign investors are currently scared off by the political unrest, a dangerous catch-22, as the political unrest is fueled by rising unemployment due, partially, to the lack of investment.  Studying industries such as financial service, healthcare, education, NGOs, and media, we will be meeting with an number of firms and institutions including: AfricInvest-TunInvest, the African Development Bank, the American Cooperative School in Tunis, Carrefour, COFAT/Groupe Elloumi, Ende inter-Arabe, Poulina Group Holding, Tunisiana, and the Tunisian American Chamber of Commerce in order to learn about, as the title of our course suggests, “Doing Business in North Africa.”

– Yael Silverstein ’13 (Follow my travels on twitter.com/YaelSNYC)  [blogging from cold, grey, NYC, USA]

Map picture from (http://www.operationworld.org/tuni)